FAQ
Understanding
What is NDIS?
The National Disability Insurance Scheme (NDIS) gives people with disability choice and control over the supports they receive. Precise Support is a National Disability Insurance Scheme (NDIS) provider, we have an in-depth understanding of how NDIS works and our knowledgeable and friendly staff are available to assist you to make your journey smoother. We have listed some of the frequently asked questions, if you have any other questions, please get in touch with us.
As a Participant
NDIS Journey
Access NDIS
The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.
If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.
If you think you meet these requirements you can apply in one of two ways:
- You can make a Verbal Access Request by calling NDIA on 1800 800 110
- Fill out an Access Request Form [ARF] and send it to us.
To apply for the NDIS you will need to provide:
- Completed Access Request Form
- Information about your
- Age
- Residency
- Disability
NDIA Decision
The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.
If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.
Planning meeting
Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on
- Your Community and Mainstream Supports
- Management of everyday activities
- Your safety, including equipment, accommodation or help to take care of yourself or your home
- Goals you want to pursue
- How you want to manage your NDIS plan
- Support you need to use your NDIS plan.
Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.
Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.
Plan Approval & Implementation
After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.
- Self-Managed
- Plan Managed
- Agency Managed
One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.
Service Booking
Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.
Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.
You have choice and control in the delivery of your supports.
Plan Review
During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.
This may be a
- New NDIS plan with the same supports,
- New NDIS plan with minor changes to your current supports, or;
- A full plan review.
If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.
There are 3 different types of reviews:
- Internal review (Review of a Reviewable Decision / RORD)
- Request for plan review (Unscheduled Plan Review)
- Administrative Appeals Tribunal (AAT) review
Precise Support is currently in the process of becoming a registered NDIS approved service provider in Victoria. We are one of the fastest growing disability service providers in Australia. We are committed to providing exceptional care and service to people with disabilities, and/or people in the aged care community and their families.
The NDIS or the National Disability Insurance Scheme is Australia’s first national Scheme for people with disability. It provides funding directly to individuals with permanent and significant disability, their families and carers. The funding is to be utilized for all reasonable and necessary supports they need to live an ordinary life.
The NDIA stands for National Disability Insurance Agency. It is a Commonwealth government agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). The NDIA is made up of the people who will support you to understand the NDIS and whether you are eligible to access the NDIS.
NDIS was introduced in July 2013, before that disability services in Australia had been a lottery system. The funding you received depended on how, when and where you acquired your disability, as well as where you lived. So, after they held an inquiry, the Federal Government agreed that people with a disability deserved a fairer system.
You can manage it yourself or engage a plan manager – need to discuss this in your planning meeting or you can nominate NDIA to assist you.
You will receive notification from the NDIS by your preferred mode of communication (usually email or letter) to let you know your new plan is active. It will contain your myplace portal activation code, which expires within 10 days.
About 24 hours after your plan has been approved, it will be available on the NDIS myplace portal. You will usually also receive a printed copy of your plan in the mail.
The NDIS participant portal is called my place. It is a secure website for participants or their nominee to view their NDIS plan, request payments and manage services with providers.
- Participants who are self-managing their plans can
- Create and view payment requests
- Set up and manage service bookings
- Upload documents